GDC Factory Direct Services

GDC Factory Direct Repair

GDC provides regular and warranty repair services at its Factory Direct Repair Center in Oxford CT. See note below.

Standard factory service includes repair within 10 days of receipt at the repair center. Expedited services are available on request. Repair information is provided as follows:

Pricing and Status

   

Factory Repair Services: U.S.

Click here to view the U.S. online request form.

Regular / Warranty Service:

  • 10 working day turnaround
    • return via UPS land

Expedited Service:

  • 5 working day turnaround
    • surcharge per item
    • return via UPS land
  • 2 working day turnaround
    • surcharge per item
    • return via UPS land

Factory Repair Services: International

  • Factory Quote

Click here to view the International online request form.

When returning a unit for repair, wrap the unit in static-free material and if possible ship it in the original carton. Please enclose the following:

  • A description of the failure
  • Company and contact name
  • Shipping & Billing addresses
  • Telephone and fax numbers
  • Email address
  • Purchase Order Number or letter of authorization
  • Contract Number (If Applicable)
  • Commercial Invoice (International Only)
  • Desired turnaround
See Online Repair Request Form for Shipping Requirements

GENERAL WARRANTY PROVISIONS:

See note below.

  • GDC at its option provides a repair or replace warranty for its equipment based on a return to factory policy at GDC's facility or at a GDC authorized repair facility.
  • GDC provides a minimum warranty period of twelve (12) months from the date of shipment of the product on hardware and one hundred twenty (120) days on software. For some products the warranty period may be greater. Reference should be made to the specific product data sheets provided on GDC's WEB site (www.gdc.com).
  • For Non-GDC manufactured products GDC will assign, if assignable, any warranties provided to us by the manufacturer, if any.
  • Warranty services that are provided will be warranted for ninety(90) days from the date of shipment of the repaired product or the balance of the applicable warranty period, whichever is greater.

Hardware Warranty

  • Covers defects in materials and/or workmanship during the published warranty period for the specific hardware product.
  • You will incur the expense of returning the product to GDC and GDC will incur the expense of returning the repaired or replaced product, if covered by warranty, to you. You will have the risk of loss to the product during shipment to or from our premises or that of our designated facility.

Software Warranty

  • Upon notification by you in writing during the specific warranty period GDC will correct failure of the software to substantially conform to the published software specifications for the specific product.
  • There will not be a charge to you if the failure is covered by the specific warranty.

Warranty Exclusions

GDC's hardware and software warranties contain standard warranty exclusions including, but not limited to, the need for you to not alter the product; to use/maintain the product according to product specifications, and not to subject the product to misuse, accident or disaster. Detailed exclusions are set forth in signed agreements.


The above paragraphs outline some of the warranty protections that GDC provides on equipment. This information is provided solely to assist you in selecting products for purchase. Specific warranty provisions are set out in signed agreements between GDC and you, our customer.